Latest Research Articles and White Papers

What Drives the Most Engaged Employees?

Statistical analysis shows that the most engaged employees are motivated in some distinct ways compared to other employees.

Employee Disengagement Part 2 - Primary Causes and How to Fix

Detailed statistical breakdown of disengagement causes, plus how to diagnose and fix engagement problems between employees and their managers.

What Causes Employee Disengagement?

Statistical analysis reveals that the drivers of disengagement are not all the same as the drivers of engagement.

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Engage. Develop. Succeed. The CustomInsight Blog

What Are the True Costs of Employee Turnover

Understand the Hidden Costs of the Employee Revolving Door

4/22/2025

Employee turnover is more than inconvenient. According to Gallup , “Employee turnover costs businesses $1 trillion each year.” This might seem like an exaggeration. Where do they get these numbers? Turnover affects everything from recruitment costs to team morale, and the impact can be felt long after an employee leaves. Here are some costs associated with turnover.

How Absenteeism and Presenteeism Affect Productivity

The Hidden Costs of Superbowl Monday (And Mondays, in General)

4/8/2025

According to Kaiser Permanent , U.S. employers face an annual cost of $2,945 per employee due to productivity losses caused by absenteeism and presenteeism resulting from chronic illnesses and injuries. What is the difference between absenteeism and presenteeism? Absenteeism: Absenteeism is defined as being away from work without good reason or beyond what could be considered an acceptable amount of time. This isn’t your regular sick day, instead a habitual absence from the job by employees.

Engaged Workforces Experience Less Absenteeism

The Relationship Between Employ Engagement and Absenteeism

3/28/2025

Chronic absenteeism is more than just an occasional missed day—it’s a silent productivity killer that affects an organization’s morale, efficiency, and bottom line. It can be caused by many reasons: illness, injuries – both chronic and acute, childcare and eldercare, burnout, and depression. And, it costs organizations billions of dollars each year

The Cost of Employee Disengagement

3/4/2025

In a previous blog, we shared this statistic from Forbes : 8.8 trillion is the true cost of employee disengagement around the world. This number isn’t random, and it takes into account number of factors, both direct and indirect. Direct Costs of Disenagement: Absenteeism Turnover (recruiting, hiring, and onboarding new employees)

How to Deal With Layoff Anxiety

2/27/2025

The fear of losing your job can be debilitating and affect every aspect of your life. As a country, we’re smack in the middle of waves of loss and uncertainty. Money writes that, “U.S. workers are starting off the year feeling pretty glum about their job security.” That may be putting it lightly. Right now you may be feeling anxious and incredibly vulnerable about your and your family’s well-being. What can you do?

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