Latest Research Articles and White Papers
What Drives the Most Engaged Employees?
Statistical analysis shows that the most engaged employees are motivated in some distinct ways compared to other employees.
Employee Disengagement Part 2 - Primary Causes and How to Fix
Detailed statistical breakdown of disengagement causes, plus how to diagnose and fix engagement problems between employees and their managers.
What Causes Employee Disengagement?
Statistical analysis reveals that the drivers of disengagement are not all the same as the drivers of engagement.
Engage. Develop. Succeed. The CustomInsight Blog

How to Manage the Growing Employee Engagement Crisis:
4 Tips to Improve your Employees’ Quality of Work Life (QWL)
8/19/2025
Is there an employee engagement crisis? If you skim through the headlines, things look grim. Studies show that over half of Americans are one health crisis away from becoming unhoused. Gallup reports that engagement sank to a ten-year low in January. Some are calling it a quiet crisis (though it’s not-so-quiet). And we’re seeing organizations struggling to attract and retain top talent, as well as struggling to engage and retain tenured employees.

How to Drive Engagement with Effective Performance Reviews
Get Them Right & Become a Master of Meaningful Feedback
8/5/2025
Oh-the-dreaded-performance-review. It can feel a little report-cardy, sometimes confrontational, a bit retro, often boring, and almost always really awkward. But what if these yearly rituals weren’t just about ticking boxes or handing out critiques? What if, instead, they were powerful tools to spark meaningful conversations and actually drive engagement at work? Performance reviews, when done right, can flip the script and become something employees and managers genuinely look forward to.

How Meaningful Feedback Drives Performance
A Practical Approach for HR and Organization Leaders
7/22/2025
Every employee has experienced feedback famine – that deafening silence from their managers and peers. This leaves them uncertain of the direction they’re supposed to take, or whether the direction they have taken is effective. Maybe they’re unsure of the quality of their work, and if there are ways to improve their performance. And then the yearly performance evaluation comes along, and they’re buried in “should’ves and could’ves”.

4 Employee Engagement Ideas for Summer to Boost Connection and Morale:
Beat the Heat and July Slump With These Meaningful Activities for Your Staff
7/8/2025
2025 began a bit like a bulldozer. Employees are experiencing burnout and layoff anxiety at all-time highs. Uncertainty causes stress. And we haven’t seen so much of this since the pandemic. Organizations have always experienced challenges keeping employees engaged and productive during the summer months. And this year is no exception. Don’t fret because there are great ways to keep up the momentum of work in the slog of those summer months.

How to Build Belonging at Work: Practical Steps for Inclusive Teams
5 Actions Leaders Can Take to Improve Employee Engagement
6/24/2025
We’re dealing with a time fraught with conflict, and it’s unrealistic to think that the issues the United States and the world face today aren’t affecting your employees. Some may have family members who have lost their jobs. Others might be missing out on key nutrition or special education programs for their children. No matter what the scenario, we’re all facing a difficult time.