Employee Satisfaction is not enough
In fact, satisfied employees might be people your organization would be better off without.
Consider the following definitions of employee satisfaction and employee engagement.
Our definition of Employee Engagement: The extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work.
Contrast this definition of engagement with Employee Satisfaction: The extent to which employees are happy or content with their jobs and work environment.
Employee satisfaction only measures how satisfied, happy, or content employees are. It does not measure their level of motivation, involvement, or emotional commitment.
Learn more about employee satisfaction vs. employee engagement
More about employee engagement, employee surveys, and Focal ORG
Broadly speaking, there are two key benefits to increasing engagement. First is an increase in workforce performance (i.e. discretionary effort). Second is a higher retention rate (reduced turnover) among staff. These benefits are high priorities for any organization, regardless of the organization's purpose.
Engagement is measured using a survey or questionnaire which has been developed specifically for this purpose. The questionnaire should be statistically validated and benchmarked so you can be confident that you are measuring the things that are driving employee engagement in your company. Good employee surveys are based on research and statistics.
Another important feature of a good employee survey is that the results must be actionable. This cannot be accomplished with a Gallup-style 12 question survey. There is no doubt that engagement can be measured with just 12 questions, but the results will leave you with more questions than answers. It is important to not only understand whether employees are engaged or disengaged, but also what is specifically driving workforce engagement or disengagement. In order to understand these drivers, an employee survey needs to study a broad range of specific, actionable issues related to engagement.
Engagement by itself is not enough to increase workforce performance. Employees also need to understand how the work they do contributes to the organization's goals and strategy. If employees are motivated but not aligned with strategic objectives, their effort could be wasted.
Improving strategic alignment also has another added benefit - it increases workforce motivation, morale, and commitment. When people understand the company's strategy, and how their work contributes to the company's success, that sense of purpose and direction will make them feel more involved and motivated.
Our recent research study, which focuses on disengagement, underscores the impact managers have on employee morale. Our research study shows that when managers fail to provide enough feedback, open communication, training, or direction, employee morale suffers. The benefit of an employee survey is that it will identify which managers are struggling, enabling the company to focus on programes, activities, and initiatives that give managers the training and tools they need to increase motivation and reduce turnover.
Focal ORG is an online software tool (SaaS) that helps you understand the drivers of employee engagement in your company. The questionnaire measures engagement as well as alignment with company strategy (values, goals, and strategic objectives).
Our research indicates that engagement and alignment are the primary factors that drive engagement and lead to increased performance and higher retention.
Our statistically-based model of employee engagement goes beyond "satisfaction" to measure four critical metrics of organization performance - engagement with the organization, engagement with managers, strategic alignment, and management competency.
Please explore our site, or contact us if you would like to:
Remember, measuring engagement and alignment with strategy is only the first step. The survey results will tell you what needs to be fixed, but it is up to you to take action on the results and implement activities and change initiatives that will increase the level of engagement, involvement, and commitment among your employees.
- Get answers to these questions:
- How do employees feel about your company and senior management?
- How do employees feel about their direct supervisors?
- Is employee effort focused in the right direction?
- Learn what activities and initiatives will increase employee engagement and improve performance at your company.
- View sample reports, including examples of our online dashboard designed around our high performance model of employee engagement, alignment, and competency.
- Take a sample survey and receive a personal engagement profile report. The personal profile report uses statistics and our employee engagement model to show how your results compare to others.
- Increase employee retention rates (reduce turnover) in your organization.