Employee Engagement Survey

A powerful diagnostic tool to assess employee engagement and org effectiveness

Focal ORG is a comprehensive employee survey tool and online platform that quickly identifies organizational strengths and areas of dysfunction.

Identify, understand, and fix engagement problems throughout your company with actionable results that have more insights, more depth, and more precision.

Learn more about the Employee Engagement Survey
Employee engagement survey dashboard on a computer screen
Examples of a 360 degree feedback report on a screen and on paper

360 Feedback

Easy to use, flexible, and cost effective diagnostic tools

Focal 360 is our industry-leading comprehensive 360 degree feedback solution designed for groups or projects of any size.

Conduct 360 degree surveys with minimal effort and maximum impact with our online 360 feedback software system. The entire process is streamlined and automated.

We offer pre-defined questionnaires and a leadership model that is statistically validated and benchmarked. Alternatively, you can load your own opinion survey template or competency model into our system.

Learn more about our 360 Degree Feedback Software

Diversity, Equity, & Inclusion Survey

Are your organization's culture and practices working for all of your employees?

Focal DEI is an internal diagnostic tool that will tell you whether your company is providing a safe and inclusive environment for every member of your workforce.

Going deeper, the online staff survey invites those who don't feel a sense of belonging to anonymously share their stories so others can gain a greater level of awareness and understanding of the challenges that some people have faced.

Identify and fix DEI problems in your company with actionable results, making your workplace more diverse, equitable, and inclusive.

Learn more about the DEI Survey
Employee engagement survey dashboard on a computer screen

Get proven solutions With measurable results



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What our clients say

“An amazing tool!!!!! We have used it for 10 years, without fail. It has helped us transform our culture and business results. We recommended it to our clients too. It is affordable and high quality - simply the best.”

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Lori S.

Chief Executive Officer - Software Consulting Firm

five stars

“Your solution has been a HUGE hit with our management!”

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Karley P.

GM Assistant - Leading Retailer

five stars

“I've been in the employee feedback business for 30 years and this is the cleanest app that I have ever seen. It's so easy to use!”

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Kirk H.

Director of Learning & Development - Fortune 500 Corporation

five stars

“CustomInsight has probably been the most helpful and responsive vendor partner we have worked with in all our thirty plus years in business.”

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Carolyn T.

Founder & CEO - HR Consulting Firm

five stars

“Your employee feedback system has been transformational for our business. We have come back to it again and again and would have made bad decisions without it.”

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Eileen L.

VP of Culture and Talent - Technology Company

five stars

“We are super happy! This is going to be a game changer for us. We had very good participation and the tool has been fantastic. Your personalized service has also been fabulous and has made this so easy for us.”

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Dan C.

Director of HR - Professional Service Firm

five stars

“We had an awesome response from our employees, saying this was the best survey they've taken. Our CEO was blown away by the data he now has at his fingertips and how actionable it is. We are very impressed and will definitely recommend the platform.”

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Angelique A.

Sr. Director of HR - Global Non-Profit

five stars

“We were really impressed by CustomInsight's feedback tool and strongly recommend it to other organizations that are serious about continuous improvement. The ROI has been huge!”

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Will G.

HR Leader - Global Manufacturer

five stars

Ready to learn more?

We'd love to hear from you.

Frequently Asked Questions

What is Focal 360?

Focal 360 is an online survey software (SaaS) and tool for conducting 360 evaluations. The platform provides insights and real-time feedback on employee performance from peers, senior leaders, and direct reports. We are a top employee survey vendor and offer complete 360 questionnaires, or you can load your own survey questions, template, or competency model into our system. The process of setting up your questionnaire, collecting responses, and downloading reports is fully automated with our online software solution.

What is 360 Feedback?

360 Degree Feedback is an evaluation system where people receive confidential evaluations from their managers, peers, and direct reports. The feedback is focused on workplace behaviors and competencies, and usually includes both numeric ratings as well as written comments.

Who should receive 360 degree feedback?

Most companies use our 360 evaluation software and online platform for managers, but the 360 process is not limited to just management. All employees can benefit from receiving candid evaluations of their job performance and workplace behavior. Teams can also benefit from 360 surveys, as they lead to increased communication and openness.

What are the benefits of 360 Feedback?

360 surveys are an inexpensive and effective development tool. They provide meaningful insights and a way for people to get a better understanding of their strengths and weaknesses and how their coworkers perceive them. Results can be used to create an informed development plan that focuses on the areas that are most in need of improvement or change.

What is Focal ORG?

Focal ORG is an online employee engagement survey software (SaaS) and tool that helps you understand the drivers of engagement and satisfaction at your company. The diagnostic process starts with a staff questionnaire that measures engagement as well as alignment with company strategy (company values, goals, and strategic objectives). Once the survey is complete, results are provided in an online platform that highlights the drivers of engagement and any areas in your company that have low levels of engagement.

What is employee engagement?

We define employee engagement as the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work. The elements that drive engagement typically include respect, trust, fairness, communication, teamwork, and similar topics. This can be measured by a survey.

Our model of engagement is based on statistical research, which consistently breaks down into three factors - engagement with the organization, engagement with direct supervisors, and strategic alignment.

Employee satisfaction vs. engagement

Employee satisfaction and employee engagement are similar concepts on the surface, and many people use these terms interchangeably; however, they measure different outcomes. Satisfaction addresses basic needs like workload, work-life balance, staff relationships, compensation and more. These are all important issues, yet satisfaction falls short because it does not address employees' emotional commitment or involvement.